Returns Policy
Returns Policy
Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement, and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window, and Actions possible
Category | Returns Window, Actions Possible, and Conditions (if any) |
| Lifestyle: Top, Ethnic Set, Kids T-Shirt, Shirt, Suitcase, Backpack, Sunglass, Belt, Frame, Hand Messenger Bag, Sling Bag | 4 days Refund, replacement, or exchange |
| Lifestyle: Rest of Clothing & Fashion Accessories Watches, Sunglasses, Footwear | 4 days Refund, replacement, or exchange |
| Medicine (Allopathy & Homeopathy) | 2 days refund |
| Home: Home Improvement Tools, Household Items, Home décor, Furnishing, Sport & Fitness Equipment, Baby Care & Toys | 4 days refund or replacement |
| All Mobiles (except Apple / Beats, Google phones), Electronics – (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets, Laptops, Smart Watches)All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)Books & More – Calculators, Remote Control and stuffed toys, helmets, car kit, and media players, sports equipment (racquet, ball, support, gloves, bags) and regional books | 4 days replacement only to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement shall be provided. |
| Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear)Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items)Rest of Books & More Automotive: All automotive spare parts, accessories | 4 days refund or replacement |
| Mobile – Apple & Google. Electronics – Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets, Laptops, Smart Watches) | 4 days replacement only for all functionality related issues, do contact the brand authorized service center directly. Authorized Service Partner Locator : Apple / Beats – https://locate.apple.com/in/en Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB Realme – https://www.realme.com/in/support/services Samsung – https://www.samsung.com/in/support/service-center/ JBL & Infinity – https://support.jbl.com/in/en/customer-service/service-centres.html Epson – Please reach out to 1800 425 00 11 to contact the brand authorized service center. HP – Please reach out to 18002587170 to contact the brand authorized service center. Dell – www.support.dell.com Canon – Please reach out to 18601803366 to contact the brand authorized service center MI – Please reach out to 1800 103 6286 to contact the brand authorized service center. Brand Support Site: Apple / Beats – https://support.apple.com/en-in Google – https://madeby.google.com/intl/en_in/phone/support/ Realme – https://www.realme.com/in/support Samsung – https://www.samsung.com/in/support/ JBL & Infinity- https://support.jbl.com/in/en/ Epson – Please reach out to 1800 425 00 11 to contact the brand authorized service center. HP – Please reach out to 18002587170 to contact the brand authorized service center. Dell – www.support.dell.com Canon – Please reach out to 18601803366 to contact the brand authorized service center MI – Please reach out to 1800 103 6286 to contact the brand authorized service center. For any other issues with the product, you may contact Kokankart – +91 8888 31 7868 |
| Furniture, Large appliancesRest of Small Home Appliances – Chimney, Water Purifier, Fan, Geyser only books & More – Except Sports, Car & Bike Accessories, Stationery, Toys, Books, Fitness instruments & Helmet and Riding Gear) | 4 days replacement only for products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel. To help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement shall be provided. |
| Grocery | 4 days refund only fruits and Vegetables ordered would be delivered only in the first attempt. To ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot. The rest of the grocery items from Supermart would be delivered through reattempt in case you miss your slot. |
| Try & Buy | 4 days refund only this policy shall be applicable selectively (geographical coverage, product, customer, and periods). Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply to the order. In any case, only one replacement shall be provided. |
| No Returns categories | Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products here. |
Part 2 – Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
Category | Conditions |
| Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
| Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies, and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern, or Fingerprint) must be disabled. the iCloud lock must be disabled for Apple devices. |
| Undamaged Product | The product (including SIM trays/ charging port/ headphone port, back-panel, etc.) should be undamaged and without any scratches, dents, tears, or holes. |
| Undamaged Packaging | The product’s original packaging/ box should be undamaged. |
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 – General Rules for a Successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
- For products where the installation is provided by Kokankart’s service partners, do not open the product packaging by yourself. Kokankart authorized personnel shall help in unboxing and installation of the product.
- For Furniture, any product-related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. A full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
